Delivery Policy - All orders for stock products will be despatched on a next day service (except pallet deliveries 3-5 day) providing that we receive and process your order by 1pm that day, it is in stock and delivery is to Mainland UK. Overseas deliveries will be sent on a 3-5 day service. All prices quoted for Mainland UK include carriage. Please contact us for overseas carriage charges. All prices are subject to VAT.
Our carrier will attempt to deliver on a maximum of two occasions leaving a failed delivery card each time. The order will then be available for collection at the carrier's nearest depot. If this order is not collected it will be returned to us. We can then redeliver the order once we receive a second payment for the delivery.
- If for some reason you are not entirely happy with your purchase, you can return it to us. Please contact [email protected]
for an RA number. We must insist that you return the goods within 7 days of receiving them. You are responsible for the return costs. The returned goods must be in sealed boxes and perfect condition when they arrive here. Once the goods have been inspected and we are satisfied with their condition, we will issue a full refund excluding outgoing carriage costs. Please let us know if you prefer replacement goods.
Cancellation of Order - You are free to cancel your order as long as it by 12 noon on the day of despatch. Please remember our delivery policy for a next day delivery, that all orders will be despatched by 1pm providing that we receive and process your order by 1pm. You must cancel your order by email.
Back Orders - If your order is not in stock, you will be informed immediately along with an estimated time of delivery. If you prefer not to wait, you are entitled to cancel your order which you must do by email.
Opening an Account - Online orders are paid by credit/debit card. If you would like to open a business account with paperuk.com, it couldn’t be easier.
Our standard terms are below:
First orders are produced on a pro forma basis.
We will send you a credit application form asking for bank details and three credit references.
Once these details are approved we can open a credit account.
Our standard payment terms are 30 days net, month following.
Please make cheques payable to paperuk.com.
We aim to make your buying experience as easy as possible.
Please note for custom orders, our Custom Order Terms and Conditions of Sale apply. Please email [email protected] for a copy of these Terms and Conditions.